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OrthoFeet

OrthoFeet

www.orthofeet.com
What is your customer experience with OrthoFeet?

OrthoFeet Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

OrthoFeet has a 2.9 star rating from 62 reviews, with 53% of users likely to recommend. Overall sentiment is mixed to neutral; OrthoFeet reviews show both satisfied customers and recurring service issues.

Key Takeaways for Future Customers

  • Product comfort often praised; price level described as medium.
  • Expect variable shipping and tracking experiences; contact customer service for order changes.
  • Many reviewers request a refund when issues arise.

Negative Feedback / Risk Areas

  • Frequent customer complaints about poor customer service and slow or missing refunds.
  • Reports of wrong items, sizing errors, and quality problems like rapid outsole wear.
  • Delivery delays, tracking failures, and billing or order confirmation issues.

Positive Feedback

Several customers report comfortable shoes, prompt resolutions on some returns, and helpful reps for cancellations or address changes.

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Media from reviews

OrthoFeet - Horrible Product and Customer Service
OrthoFeet - Broken Zipper on my bootsOrthoFeet - I bought 2 per of shoes one was bigger than I asked for and the other per too...OrthoFeet - Poor qualityOrthoFeet - Does not honor warrantyOrthoFeet - Wrong sizeOrthoFeet - Shoes fell apart
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Show reviews that mention
shoes order customer service size pair refund shoe feet quality
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Miriam S Ogv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Beaufort, South Carolina

I need to return shoes ordered

I need to return shoes ordered because they hurt my feet. Looking for a lightweight slip-in wide toe shoe.

Preferred solution: Full refund

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Sharon N Dpl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Charles, Illinois

I attempted to place order and get the...

I attempted to place an order and get the 30% discount. When I went to make the payment through PayPal, it said I wasn't eligible for the discount.

I'm not sure why not. Can you help me?

Preferred solution: The 30% discount so I can order shoes today.

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Tom G Yso

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clemmons, North Carolina

Order #847**** I just placed this order...

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order #847**** I just placed this order and I need to change mailing address. change address from [STREET_ADDRESS] to [STREET_ADDRESS][PERSON_NAME]

Preferred solution: Deliver product or service ordered

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Anonymous
map-marker Sacramento, California

Returning the shoes, you sent me male shoes. It is already in the mail through Fedex

I have sent back the shipment because they were wrong gender shoes, please send me females shoes 8.5 size. If you dont have the right size then please send me the money back to my account. Thanks

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robert f Urw

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Verified Reviewer
| map-marker Coshocton, Ohio

Ortho home defense not effective.

Ortho home defense I have sprayed the Ortho home defense by my garage door But ants keep coming back

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Paula J Kuz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Trying to return two pairs of shoes because they don't support my feet and arches. The business says that I have to provide pictures of the soles of the shoes.I just want to return these shoes

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Updated by user May 09, 2026

Think twice before you buy

Original review Apr 24, 2026

Shoes are of poor quality. I want my money back.

Buy at your own risk. You may not get any help from the shipper.

Loss:
$120
Cons:
  • No support

Preferred solution: Full refund

User's recommendation: Don't buy

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Paula J Kuz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Return two pair of shoes

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These are suppose to be comfortable and supportive. The are neither.

Tried to return them and they want pictures of the bottom of them. I didn't were them outside.

Tried them on and walked around my living room which is carpeted.I am not satisfied period. Thats all I have to say.

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Kainoa Vaz
map-marker Princeton, New Jersey

Looked legitimate but clearly not.

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AI Highlights
  • - Two sandals ordered; wrong size and poor quality.
  • - Colors differ from site; return policy followed; emails undeliverable; reviews claim fraud.

I ordered two pairs of sandals. When they finally arrived they turned out to be junk.

Extreme wrong size, quality poor. colors different than on the website. Website is not accurate, seemingly deliberately.

I've read many reviews like mine and this company is a fraud and shouldn't be in business. I read the return policy, followed and both emails to customer service were undeliverable.

User's recommendation: Stay away from this crooked company.

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Anonymous
map-marker Garrett, Indiana

Didn’t get my order

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Its been one month and the tracking worked until order made it to the US. Now tracking no longer works. It appears that I got scammed.

User's recommendation: Don’t by from OrthoFeet.

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William J Bie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Four Oaks, North Carolina

Great service and timely delivery

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Accidentally gave them the wrong email and couldnt track package. They quickly responded and fixed my issue. Great customer service!

Pros:
  • Fast friendly service and a quality product

Preferred solution: Nothing they did a great job

User's recommendation: Great company no issues

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Ulinda L M
map-marker Houston, Texas

I ordered the wrong shoes. I want a refund

AI Highlights
  • - I found slip-resistant work boots on the site.
  • - I ordered them; they were not slip-resistant, and I want a refund.

I was looking on the web site for some slip resistant boots for work and these boots pop up on the site. When I ordered the shoes I thought they were slip resistant shortly after I ordered them I found out that they were not slip resistant shoes. I want a refund.

Loss:
$153
Pros:
  • Easy to order
Cons:
  • I want a refund

Preferred solution: Full refund

User's recommendation: Pay attention to what you order

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John P Kee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Outsole worn out at 3 months of indoor use

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AI Highlights
  • - Outsole wore severely at 3 months.
  • - Orthofeet offers a 6-month defect policy and shoes were deemed normal wear.
  • - No refund or replacement.

I reported outsole severe wear at 3 months; Nike and New Balance last me 2 or more years.

Per customer support: Orthofeet has a 6-month policy which protects against manufacturer defects. At this time, it has been determined that the shoes are showing normal wear and tear based on the information you provided. The lifetime expectancy of footwear depends on many factors including activity level, body weight, occupation, etc., and can vary from several months to more than a year.

Apparently, 3 months longevity of their shoe is apparently 'good enough.'

No refund, no replacement. If you are looking for 'Dollar Store' quality at brand name retail prices, you found it here.

Loss:
$140
Pros:
  • Satisfactory in other ways
Cons:
  • If you want to pay 140 every 3 months

Preferred solution: Full refund

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Antonino Cca

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Everything’s resolved. Feet are happy. Thank you.

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My brother who received gift card did not follow up e emails. My call re his order got info needed. He is now enjoying his new shoes.

Pros:
  • As advertised

Preferred solution: Yes

User's recommendation: These shoes provide de great support and comfort. If you follow emails you get all info needed. I highly recommend products and company.

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Mitchell C Csy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible Product and Customer Service

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AI Highlights
  • - I have bought Orthofeet for 8+ years and recommended them, but the Sorento eyelit fell off after two months and customer service did nothing.
OrthoFeet - Horrible Product and Customer Service

I have recommended Orthofeet in the past for people who suffer from Charcot feet like me. For over 8 years, I have been buying your shoes, including sneakers, casual, and dress shoes. However, I have to let you know that despite the fact that I have been buying Orthofeet shoes for years, I will no longer be patronizing your company due to poor, abysmal customer service.

The eyelit fell off the Sorento shoes after two months of use. I looked to buy a new pair and saw numerous reviews where this has happened to many people, some with shoes that were new. I called customer service, and Christine asked me to send a picture. She noted how new the shoes looked and saw the broken piece. She said she would show it to management and thought they would do something. I then received notice that Orthofeet would be doing nothing. As a member of many diabetic and Charcot foot support groups, in the past, I always recommended Orthofeet. When my podiatric surgeon recommended Prophet and Dr. Comfort, I always recommended your shoes.

While I have recommended your product to many groups, I will not be doing so anymore. I will let them know about the negative experience I had with Orthofeet. Instead of doing something and making a friend for a day, you made an enemy for life.

I wanted to bring this to your attention.

Loss:
$110
Pros:
  • Comfortable
Cons:
  • Quality

Preferred solution: New shoe

User's recommendation: Find a different Brand

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Cheryl O Mdx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not get a confirmation number on order I placed over a week ago so I can not track

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I ordered a pair of men's size 15 tennis shoes. Never got a confirmation number, so how can I track these shoes?

User's recommendation: Not to order from here

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user743928738785

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kerrville, Texas

Refund on a pair of sneakers cannot wear that type of shoe

The opening on the shoe is too small. Cannot get my foot in it.

I got the sneakers on Saturday. Try them on could not get my foot through the opening so I need to return for a refund

Preferred solution: Full refund

User's recommendation: I’m trying to do a refund on a pair of sneakers

View full review

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