OrthoFeet
OrthoFeet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OrthoFeet has a 2.9 star rating from 62 reviews, with 53% of users likely to recommend. Overall sentiment is mixed to neutral; OrthoFeet reviews show both satisfied customers and recurring service issues.
Key Takeaways for Future Customers
- Product comfort often praised; price level described as medium.
- Expect variable shipping and tracking experiences; contact customer service for order changes.
- Many reviewers request a refund when issues arise.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and slow or missing refunds.
- Reports of wrong items, sizing errors, and quality problems like rapid outsole wear.
- Delivery delays, tracking failures, and billing or order confirmation issues.
Positive Feedback
Several customers report comfortable shoes, prompt resolutions on some returns, and helpful reps for cancellations or address changes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OrthoFeet has a 2.9 star rating from 62 reviews, with 53% of users likely to recommend. Overall sentiment is mixed to neutral; OrthoFeet reviews show both satisfied customers and recurring service issues.
Key Takeaways for Future Customers
- Product comfort often praised; price level described as medium.
- Expect variable shipping and tracking experiences; contact customer service for order changes.
- Many reviewers request a refund when issues arise.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and slow or missing refunds.
- Reports of wrong items, sizing errors, and quality problems like rapid outsole wear.
- Delivery delays, tracking failures, and billing or order confirmation issues.
Positive Feedback
Several customers report comfortable shoes, prompt resolutions on some returns, and helpful reps for cancellations or address changes.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I need to return shoes ordered
I need to return shoes ordered because they hurt my feet. Looking for a lightweight slip-in wide toe shoe.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I attempted to place order and get the...
I attempted to place an order and get the 30% discount. When I went to make the payment through PayPal, it said I wasn't eligible for the discount.
I'm not sure why not. Can you help me?
Preferred solution: The 30% discount so I can order shoes today.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Order #847**** I just placed this order...
order #847**** I just placed this order and I need to change mailing address. change address from [STREET_ADDRESS] to [STREET_ADDRESS][PERSON_NAME]
Preferred solution: Deliver product or service ordered
Returning the shoes, you sent me male shoes. It is already in the mail through Fedex
I have sent back the shipment because they were wrong gender shoes, please send me females shoes 8.5 size. If you dont have the right size then please send me the money back to my account. Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Ortho home defense not effective.
Ortho home defense I have sprayed the Ortho home defense by my garage door But ants keep coming back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Trying to return two pairs of shoes because they don't support my feet and arches. The business says that I have to provide pictures of the soles of the shoes.I just want to return these shoes
Think twice before you buy
Shoes are of poor quality. I want my money back.
Buy at your own risk. You may not get any help from the shipper.
- No support
Preferred solution: Full refund
User's recommendation: Don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Return two pair of shoes
These are suppose to be comfortable and supportive. The are neither.
Tried to return them and they want pictures of the bottom of them. I didn't were them outside.
Tried them on and walked around my living room which is carpeted.I am not satisfied period. Thats all I have to say.
Looked legitimate but clearly not.
- - Two sandals ordered; wrong size and poor quality.
- - Colors differ from site; return policy followed; emails undeliverable; reviews claim fraud.
I ordered two pairs of sandals. When they finally arrived they turned out to be junk.
Extreme wrong size, quality poor. colors different than on the website. Website is not accurate, seemingly deliberately.
I've read many reviews like mine and this company is a fraud and shouldn't be in business. I read the return policy, followed and both emails to customer service were undeliverable.
User's recommendation: Stay away from this crooked company.
Didn’t get my order
Its been one month and the tracking worked until order made it to the US. Now tracking no longer works. It appears that I got scammed.
User's recommendation: Don’t by from OrthoFeet.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Great service and timely delivery
Accidentally gave them the wrong email and couldnt track package. They quickly responded and fixed my issue. Great customer service!
- Fast friendly service and a quality product
Preferred solution: Nothing they did a great job
User's recommendation: Great company no issues
I ordered the wrong shoes. I want a refund
- - I found slip-resistant work boots on the site.
- - I ordered them; they were not slip-resistant, and I want a refund.
I was looking on the web site for some slip resistant boots for work and these boots pop up on the site. When I ordered the shoes I thought they were slip resistant shortly after I ordered them I found out that they were not slip resistant shoes. I want a refund.
- Easy to order
- I want a refund
Preferred solution: Full refund
User's recommendation: Pay attention to what you order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOutsole worn out at 3 months of indoor use
- - Outsole wore severely at 3 months.
- - Orthofeet offers a 6-month defect policy and shoes were deemed normal wear.
- - No refund or replacement.
I reported outsole severe wear at 3 months; Nike and New Balance last me 2 or more years.
Per customer support: Orthofeet has a 6-month policy which protects against manufacturer defects. At this time, it has been determined that the shoes are showing normal wear and tear based on the information you provided. The lifetime expectancy of footwear depends on many factors including activity level, body weight, occupation, etc., and can vary from several months to more than a year.
Apparently, 3 months longevity of their shoe is apparently 'good enough.'
No refund, no replacement. If you are looking for 'Dollar Store' quality at brand name retail prices, you found it here.
- Satisfactory in other ways
- If you want to pay 140 every 3 months
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEverything’s resolved. Feet are happy. Thank you.
My brother who received gift card did not follow up e emails. My call re his order got info needed. He is now enjoying his new shoes.
- As advertised
Preferred solution: Yes
User's recommendation: These shoes provide de great support and comfort. If you follow emails you get all info needed. I highly recommend products and company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Product and Customer Service
- - I have bought Orthofeet for 8+ years and recommended them, but the Sorento eyelit fell off after two months and customer service did nothing.
I have recommended Orthofeet in the past for people who suffer from Charcot feet like me. For over 8 years, I have been buying your shoes, including sneakers, casual, and dress shoes. However, I have to let you know that despite the fact that I have been buying Orthofeet shoes for years, I will no longer be patronizing your company due to poor, abysmal customer service.
The eyelit fell off the Sorento shoes after two months of use. I looked to buy a new pair and saw numerous reviews where this has happened to many people, some with shoes that were new. I called customer service, and Christine asked me to send a picture. She noted how new the shoes looked and saw the broken piece. She said she would show it to management and thought they would do something. I then received notice that Orthofeet would be doing nothing. As a member of many diabetic and Charcot foot support groups, in the past, I always recommended Orthofeet. When my podiatric surgeon recommended Prophet and Dr. Comfort, I always recommended your shoes.
While I have recommended your product to many groups, I will not be doing so anymore. I will let them know about the negative experience I had with Orthofeet. Instead of doing something and making a friend for a day, you made an enemy for life.
I wanted to bring this to your attention.
- Comfortable
- Quality
Preferred solution: New shoe
User's recommendation: Find a different Brand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not get a confirmation number on order I placed over a week ago so I can not track
I ordered a pair of men's size 15 tennis shoes. Never got a confirmation number, so how can I track these shoes?
User's recommendation: Not to order from here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund on a pair of sneakers cannot wear that type of shoe
The opening on the shoe is too small. Cannot get my foot in it.
I got the sneakers on Saturday. Try them on could not get my foot through the opening so I need to return for a refund
Preferred solution: Full refund
User's recommendation: I’m trying to do a refund on a pair of sneakers
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